We’re hiring – Operations Administrator

January 19, 2024

About Securious

Securious is the South West’s leading PCI QSA and cyber security compliance company. We help organisations improve their cyber security and meet recognised compliance standards by providing a highly qualified, independent service, exceptional customer support and the most up-to-date products.

As a result of the increasing demand for our services, we are looking for an enthusiastic Operations Administrator to assist our team in coordinating and supporting the company’s operations and delivery of our services as effectively as possible.

The role

In this role, you will support the wider team with operation administration, primarily by ensuring timely, effective and efficient scheduling and management of client engagements, from initial enquiry through to delivery. This will require excellent planning and communication skills and a proactive approach.

Your duties will include administrative support, answering the phone and replying to emails, scheduling appointments, keeping accurate records within company platforms, preparing sales proposals and engagement documents, and ensuring clients receive regular and appropriate communication about their engagement.

Operations Administrator Responsibilities

  • Ensuring all enquiries and renewals are managed appropriately
  • Effective, timely and efficient scheduling of client engagements
  • Maintaining and updating sales and client records
  • Supporting our team to deliver the best service possible for our clients.
  • Supporting team members on scoping calls with clients, recording requirements and preparing proposals.
  • Preparing sales engagement letters and following up with clients if they have any queries.
  • Assisting Project Management with the delivery of services
  • Sharing client feedback with the team and informing them of any relevant developments
  • Additional support and reasonable ad-hoc duties for the team as required
  • Being an effective ambassador for the company

Operations Administrator Requirements

  • Excellent interpersonal skills and a proactive approach toward problem-solving
  • Excellent administration and planning skills
  • Excellent written and verbal communication skills
  • Proficiency in word processing and spreadsheet software
  • Knowledge of administrative recordkeeping practices
  • Experience in administration, or similar (desirable)
  • Knowledge of client relationship management (CRM) systems, or similar (desirable)

Why work for Securious?

  • An opportunity to be at the forefront of one of the most important and rapidly-growing sectors in the UK and global economy as part of a highly-respected cyber security company
  • Selected as one of 22 ‘rising stars’ of UK cyber security by the Government-backed Cyber Runway Scale-Up programme
  • Over 200 active clients from across the South West, the UK and the rest of the World
  • The only Payment Card Industry Qualified Security Assessor (PCI QSA) company based in Devon and Cornwall
  • The first Cyber Essentials Certification Body in the South West
  • A certified ISO 27001 company

Benefits

  • Competitive salary
  • 25 days holiday
  • Flexible hours
  • Hybrid working environment
  • Continuous mentoring and development
  • Staff involvement and contribution encouraged

Location

Securious is based in Exeter Science Park, EX5 2FN

How to apply

If you think this job is for you then email us, briefly summarising why you’d be great for the role and including a copy of your CV to info@securious.co.uk.